Shipping & Returns
Shipping Policy – Free Worldwide Delivery
| Destination | Service | Order Value | Shipping Cost | Est. Transit* | Notes |
|---|---|---|---|---|---|
| Contiguous USA (+ AK/HI) | Standard | Any | FREE | 3–6 business days | — |
| Canada | Standard | Any | FREE | 4–8 business days | — |
| UK / EU | Standard | Any | FREE | 5–9 business days | Import duties/VAT paid by recipient |
| Australia, New Zealand & Key Asian Regions | Standard | Any | FREE | 5–10 business days | — |
| All Other International | Economy | Any | FREE | 7–15 business days | Import duties/VAT paid by recipient |
*Transit times are in business days and exclude customs clearance or holiday delays.
Free‑Shipping Details
-
Fulfilment Time
-
In‑stock items: orders paid before 12 PM CST on a business day ship the same day; later orders ship the next business day.
-
High‑volume promotions may add one extra business day.
-
-
Tracking & Notifications
-
A tracking number is emailed (and texted if subscribed) as soon as your parcel ships.
-
Real‑time tracking is also available in your account dashboard.
-
-
Remote Areas
-
Some remote or island postcodes may require special handling; any surcharge will be shown at checkout, but free shipping still applies.
-
-
Duties & Taxes
-
For international orders, any import duties, taxes, or clearance fees are the customer’s responsibility. If you refuse to pay and the parcel is returned, those fees are non‑refundable.
-
-
Split / Combined Shipments
-
To speed delivery, we may split multi‑item orders at no extra cost; each shipment receives its own tracking number.
-
Pre‑order items are sent separately from in‑stock items unless you request combined shipping within 12 hours of ordering.
-
-
Delivery‑Issue Protection
-
If tracking shows your parcel is 3 business days past the promised window, contact us for a shipping credit or replacement.
-
Report missing or damaged items within 7 days of delivery with photos; we’ll resolve the issue within 48 hours.
-
Returns Policy
1. 14‑Day “No‑Questions‑Asked” Returns
Return any unworn pair within 14 calendar days of the delivery date for a full refund.
2. Refund Arrival Time
-
We inspect your shoes within 48 hours of receiving them.
-
Cards / Digital wallets: money released back to the original method in 3–5 business days.
-
PayPal: we trigger the refund immediately, but PayPal may credit your account in up to 14 days (or up to 30 days where local regulations require).
3. Buyer‑Paid Return Shipping
You cover the cost of sending items back. A trackable service is strongly recommended.
4. Our Return‑Shipping Advantages
-
Self‑serve portal — create a label in under two minutes.
-
Bulk‑rate discounts — labels are typically 20–40 % cheaper than post‑office counter prices.
-
50 k+ global drop‑off points — choose the one nearest you.
-
Real‑time tracking — watch every checkpoint inside your account.
5. Supported Currencies
Checkout and refunds are available in the following major currencies (with more being added regularly):
EUR,GBP,USD,etc. — simply pick your preferred currency in the footer; what you see is what you pay, with no hidden FX mark‑ups.